You've made your booking, but what about collecting your hire car?Car hire and car rental web site

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Collecting your hire car

You will always be asked to present your driving licence and credit card. Further identification, such as a passport, may also be required. Your driving licence will normally have had to have been held for at least one year and be from country of residence. If licence is of non-English alphabet (e.g. Japanese), then an International driving licence will usually be required.

UK licence holders with the new photocard driving licence will need to take their photo driving licence card and its paper counterpart (the old style driving licence will still accepted).
Your rental price will usually include basic insurance, but sometimes you will need to make your own arrangements for insurance. If the car hire company is providing the car insurance you may be asked if you require any additional insurance cover. What this additional cover covers with vary from car hire company to car hire company, so check with them for more details.
Hire cars are usually provided with a full tank of fuel and must be returned full, otherwise a refuelling charge will apply. The cost of the refuelling charge is usually more that the cost of basic fuel at a petrol station, so always take the rental car back with a full tank of fuel.
You will be given a car rental Agreement to check and sign. This will show any additional services and insurances you have asked for along with the relevant costs.
You will also be asked to check the car for any damage and sign to confirm any findings. This helps to assess whether any damage occurs during your rental so be thorough.
You will then be given the keys together with a copy of the Rental Agreement - and you are free to drive away!